Exercises & Support Materials

Most popular page – Discover Your Emotional Triggers

Click on the links below to select the materials:

Managing Emotions During Difficult Conversations: The 4 steps for staying creative and in control

Why We Avoid Difficult Conversations: How to open instead of avoid an important conversation

Using Intuition for Better Decision Making: A 3-step exercise for accessing inner wisdom

Using Courageous Coaching: When and how to use coaching in a performance conversation

3 Levels of Listening: How to help people move forward by accessing different channels of listening

Creating Trust-Based Conversations: 3 steps to encouraging open and honest interactions


Watch and download a video that explains what happens in the brain when we have an “A-ha Moment” and what it takes to create one:

How to Create Aha Moments in Difficult Conversations