Dr. Marcia Reynolds has over 30 years working with global corporations as an executive coach and leadership trainer. She is a past global president of the International Coach Federation, the Training Director for the Healthcare Coaching Institute, and president of the Association for Coach Training Organizations. She is also the author of 3 award-winning books including The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs and a regular blogger for Psychology Today.
When uncomfortable, we often talk too much. If you just shut up, open up, and listen with compassionate curiosity, you can better understand what people need. You can learn what to say. Read for tips on how to receive instead of offer ideas.